Customer Service and Information Clerk
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Program Details
The Customer Service and Information Clerk program is designed to equip students with the essential skills to excel in customer service and information roles. This program is ideal for individuals seeking to thrive in customer-focused environments. Students will learn effective communication techniques, how to handle customer inquiries, and manage relationships with professionalism. The curriculum ensures students are prepared to provide excellent customer service, respond efficiently to queries, and maintain high standards of service in business settings.
Why Choose the Customer Service and Information Clerk Program?
- Comprehensive Customer Service Skills: Develop skills in effective communication, handling inquiries, and managing customer relationships.
- Practical Experience: Gain hands-on experience with help desk, call centre, and customer service simulations to enhance real-world application.
- Business and Office Proficiency: Become proficient in Microsoft Office Applications and office procedures, preparing you for diverse roles in information and client support.
- Job Readiness: Benefit from job search and résumé writing support to launch your career in customer service.
Skills Gained
- Keyboarding (Minimum 25 words per minute)
- Operating Systems (Basic proficiency in a Windows operating system)
- Word Processing (Intermediate proficiency in Microsoft Word)
- Spreadsheets (Intermediate proficiency in Microsoft Excel)
- Database Management (Basic proficiency in Microsoft Access)
- Office Skills (Including Microsoft Outlook, Internet Fundamentals, and Office Procedures)
- Help Desk & Call Centre Skills (Telephone Communication Skills)
- Business Skills (Including Customer Service, Business Math, Business Verbal Communication, Grammar Essentials for Business Writing, Business Correspondence Level 1)
- Simulations & Drills (Customer Service Practical Simulation)
- Job Readiness/Employability Skills (Job Search and Résumé Writing)
Career Opportunities
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
Anticipated Salary
C $44,990.00
Data taken from Job Bank Canada.
Admission Requirements
- Grade 12 or equivalent or Mature Student Status
- Proof of English Proficiency (If English is not your first language)
- Admission Interview
Enhance Your Customer Service Skills for a Successful Career
Ready to launch your career in customer service and information management? In just 23 weeks, you’ll gain the skills necessary to provide exceptional customer support, manage inquiries, and maintain a high level of professionalism. Start your journey today and begin your path to success in customer service!
APPLY IN THREE, EASY STEPS
Choose Your Program
We offer a wide range of programs at AOLCC. Browse our program offerings to find the one that aligns with your career goals.
Review Admission Requirements
Before applying, make sure you meet the specific requirements for your program. Each program has its own set of admission criteria. Please refer to the program page for details.
Submit Your Details
Enter your information into the form below, and our admissions team will reach out to assist you with processing your application.
Click “Apply Now” to begin your journey with the Academy of Learning Career College
- *Full time students must attend required hours per weeks
- **Students may customize their own weekly schedule to meet the program requirements